January 24, 2013

We wanted to let you know how pleased we were with our experience at Haven Spa Pool Hearth. We had done a lot of research before going into your store in Vancouver. Our first experience was with Dave. We had a list of questions. He answered what he was able to and found out the answers to the rest. He had great follow-through and didn't try to fake an answer. You did the pre-inspection. You sold us on the unit and your company’s reputation. The great service continued with Amy as we had to make a couple of attempts to get an install date that worked for us. The day of install finally arrived. Dustin and Ricky started their day off with a challenge. I'm sure all installs have their challenges and this one was no different. They handled the curve balls in a way that left us feeling confident they did the best job possible, not the easiest. Thank You!

Karen and Steven Watkins

 

July 9, 2012

I wanted to let you know your technician Fern was really great when he was here servicing my fireplace. He answered all my questions and was very thorough. I’ll be calling NW Natural Gas and telling them of what a great experience I had with your company. I live in a condominium complex and I'll be talking to the manager because every unit here has the same fireplace and I am sure other owners here would appreciate Fern as I did!"

Mrs Stadelman Portland, OR

 

July 3, 2012

"I just want to extend my thanks to Amy and Dustin for handling my spa issues professionally and timely. Amy was able to deal with my border line psychotic behavior very well and Dustin was the MacGyver of spas and answered my barrage of questions. thx for your professionalism and making our fourth of July a lot sweeter, happy Fourth.......wow"

A Meyers Vancouver, WA

 

June 26, 2012

"Just a short note to thank you for the great service. From Travis at the Clackamas store and especially to Ricky who delivered and setup my new cover. Great service. Thank you."

Steve Claggett Portland, OR

 

June 8, 2012

"I wanted to tell you that Dustin is by far the best technician I have ever had come to my home! He answered every question and paid attention when talked to and fixed the problem he was having without wasting time. I will recommend Dustin to everyone I know!"

R Lambert Portland, OR

 

March 24, 2012

"I really love my Coast Spa from Haven Spa Pool and Hearth! After fighting chemicals and water balances for 15 years, I finally open my Spa every morning to clear, fresh water and no smell. The enclosed cyclonic filter HAS to be the answer. In years past whenever friends would say "Let's take a tub", I would hedge the answer and go look under the cover first. Never again! Smooth sailing and little effort. And the purchase/installation process by Haven Spa went exactly as planned. Dead-on the fit too."

Peter Nielsen Lake Oswego, Oregon

 

December 29, 2011

Kudos to the great office staff and to Fern for putting Customer back into Customer Service I was handled in a friendly and efficient manner by your office staff and Fern did a great job and made me feel as though I was an important customer of your company. I will give out as many referrals as I can and recommend you to everyone I come in contact with!! Have a wonderful and prosperous 2012 to all of you in the Service Department!

 

August 22, 2011

The EZ Up Legacy pool we purchased from you is in our opinion, the best pool to be had. We find using the Baquacil products easy to use for maintaining the quality of the water. We had a family reunion in June and the pool was a major part of it. Randy and Brandon have been great and very helpful to work with; they have made our experience in purchasing our pool exciting and easy.

Ron & Patti Dunbar

 

July 14, 2011

Your service technician Fern is by far the best serviceman I have ever had in my home. Ever. Thank you very much for the great service.

Tom Etzel

 

June 29, 2011

A note to the owner…from the sale people in the showroom in your Aloha store (Randy & Brandon), to Amy who scheduled our installation and finally to Bobby & Chad who delivered our new hot tub, the experience with your company has been fantastic! We shopped other places, but no where else did we feel as at ease with no pressure to make a decision and Randy made our shopping experience a good one. We'll recommend your company for sure!

Bill & Leslie Mortensen

 

June 3, 2011

On a dreary and rainy day your delivery crew (Bobby & Chad) made an otherwise difficult delivery look easy, and they did it with a smile! I was impressed with their perseverance and good nature as they overcame the obstacles to install our new hot tub. Good job!

Tim Smithers

 

May 25, 2011

We wanted to express our appreciation for all you and the owner did to make sure we were happy customers. You definitely know the value of a customer. We are so happy with our new spa that you exchanged under your 60 day program, it is exactly what we were looking for and we look forward to years of healthy soaking. As always, we will continue to recommend your company to friend and family looking for spa. You truly made our experience a great one.

Russ & Donna Atkins

 

March 30, 2011

I am writing this to let you know your technician Dustin was both efficient and friendly during our service call last week. He quickly and easily made the repair and explained things about our hot tub we had not known for the years we have owned it. Thank you for great service!

Bob & Cheryl Daniels

 

February 28, 2011

I wanted to let you know what a wonderful experience I had recently with the service from your company and the technician named Fern. I was hesitant calling for service as I had just had a bad experience with another company. Fern was really nice, fixed the problem and kindly answered all my questions.

Judy Jones-Lawrence

January 5, 2011

I wanted to take the time to express my total appreciation and satisfaction for how my girlfriend and I were treated as customers at the Haven Spa Pool & Hearth in Clackamas. We were very pleased with our sales person (Cheyenne), he was very knowledgeable and gave us the space we needed to feel comfortable. He was always available to answer all of our questions and made us feel like we were important.

What makes me very pleased about the Haven Spa Pool & Hearth is after we had paid for our spa we were treated as importantly as before we made the choice to buy the spa. With my new job it was very difficult to schedule the delivery and coordinate the electrical hook-up that was needed. Stephan the store owner went out of his way to deliver the spa himself and made arrangements to hook the spa up without me having to rescheduling an electrician. I am over whelmed and very pleased to know that there are still companies that take care of you and treat you with respect after spending your hard earned money on their products.

Our special thanks to Cheyenne and Stephan for the most pleasurable business transaction we have ever experienced without making it feel like business, truly you made of us feel like family!

Charlie Welters & Juli Green

December 23, 2010

I am dropping a quick e-mail to you to comment on the terrific service I received from Stephan with NW Stove Specialists and the office staff, including the office manager. Everyone went out of there way to help me get my gas fireplace up and running (which is my only source of heat). Stephan walked me through how to fix my fireplace step by step over the phone as they were booked three weeks out for service calls. He saved me and my family from having a cold Christmas. I can't thank you enough for the excellent customer service... mean a lot, especially this time of year!

Laura Henderson

Dec 18, 2010

We were pleased with working with the Haven Spa Pool & Hearth. At our request they were very accommodating in getting us references we could call… They scheduled the install quickly and stayed on schedule. Bobby was our installer and he was extremely friendly, professional and service oriented. The pellet stove is nice and toasty and quickly takes the chill off the house. We look to doing more business with the Haven Spa Pool & Hearth, maybe a hot tub some time soon.

Star Simon

Dec 13, 2010

Stephan, We love the stove and couldn't have been happier with the service you and your team provided. I know you tried to take a couple of pictures when you were at the house. In case they didn't turn out here are a few for your new customers to view your work. Thanks again.

Suzie Robinson


Nov 16, 2010

Just had my fireplace cleaned and a fan remote installed by Jeff. He was on time, definitely knew what he was doing and was able to install a simple remote device for me that solved a long time problem. VERY HAPPY!

Gerri Hayes

Nov 5, 2010

I wanted to let you know that Fern did a great job servicing my fireplace and he is an awesome guy! Thank you.

Stacie Blosser

Oct 27, 2010

I wanted to let you know that one of our Lynx field reps who met your technician Fern on the job site commented on what a wonderful technician Fern is and what a great job he did. Also, your office staff is doing a great job for us and I appreciate how responsive you are! Thank you.

Brenda, Lynx Professional Grilles

Oct 26, 2010

“I wanted to let you know that I was very impressed with your technician Dustin during my service call. He went right to the source of the problem and fixed it on the spot. I would recommend your business to anyone! Thank You.

Mr Roberts, Aloha, OR

Oct 20, 2010

“The customer service I experienced from your company was exceptional! Jeff and Bobby were both courteous and professional, and obliged our requests to do other things unrelated to the task we had called you for in the first place. I will tell all my friends that if they ever need service, I strongly recommend your company! Thank you.

Abby & Jim, Wilsonville, OR

Sept 29, 2010

“Stephan thank you for your patience and professionalism in making sure our pool and new liner performed correctly. You went above and beyond to ultimately fix a problem that was not yours. We really appreciate your help!”

Jim & Lynn, Vancouver, WA

September 23, 2010

“…Incidentally I am pursuing my PHD in organizational development, part of which is studying company and team behaviors. It was due to nothing less than “your teams deep commitment to leave the customer with a satisfied experience that this delivery happened under man power and not the use of a crane. The delivery conditions were at least very difficult and yet your team was determined to make it happen. And they did. Thank you to you and your team for making my experience a great one!

Thank you again, Tom Ayala

September 4, 2010

"Upon your company making a follow up phone call to me on a recent visit, I was pleased with all of the attention and on the spot returned phone calls as well as the “on time” technician work!! I am only one person, but you made me feel welcomed to be your customer and I liked that feeling!”

August 2010

“When I first called, I was very impressed with the way the office staff handled my situation, taking the time to get the detail, returning my call and setting my appointment. The original installer of my stove never called me back after four calls and frankly I was not expecting such perfect service from your company.


August 10, 2010

"Your technician Fern is the most knowledgeable stove person I have ever met and I will be referring your company to anyone in need of similar service. Thank you.”

Mr. Rasmussen

July 29, 2010

"After a terrible experience with another local spa repair company, I was referred to Haven Spa Pool & Hearth. They were very courteous over the phone, made an appointment (which was a little further out in the future than I would have liked, but that's because they are good and therefore popular). They ended up calling me a few days later to see if they could come out sooner than my originally scheduled appointment they would had a cancelation. The repair guy showed up right on schedule. They gave me a written estimate of required repairs and said I could call anytime to schedule an appointment. I decided to go ahead with the repairs and called them the next day. They put the needed parts on order and within 2 weeks I had a fully operational spa. They came back out after the repairs to check the systems they couldn't check because of the repairs that had to be made first. No extra charge;

Janet – Beaverton, OR


July 17, 2010

"I have owned several spas over approx 14 years, and from the first time I needed service I have used Haven Spa Pool & Hearth. I have found them to be professional, timely and very reasonable when it comes to the cost of repairs. While I do not look forward to the cost of any repair, I look forward to dealing with these folks because I can count on quality and timely service that gets me back in my hot tub!

Dan – Oregon City, OR


June 15, 2010

"I wanted to let you know about a recent experience with Dustin one of your Service Technicians. Not only did he arrive on time (a rarity with businesses these days), he was quick to diagnose the problem, explained the problem to me in simple terms, discussed the estimate for repair with me and he had the parts on his truck! Within a hour my spa was back up and running and I was happy with Dustin and my overall experience with your company. My thanks, and I will tell others!

Mary – Portland, OR

May 2010

"I was so appreciative of Josh's efforts after the service call to repair my spa, that I wanted to provide him with $20 as a thank you for his efforts. Even here he was a true gentleman, as he declined my insistent offer, stating that he "was just doing his job". I hope that you are as proud of Josh as I am thrilled to have been treated with such a caring can do attitude during my time of need- He is a gem and I look forward to continuing to do business with him and Haven Spa Pool & Hearth.

Bill Nylan Vancouver, WA

In 2009

"We just purchased a brand new spa and gazebo from the Haven Spa Pool & Hearth and had an amazing experience. They went over every feature on every spa and spent several hours with us answering all of our questions. Their customer service was incredible. I'm excited to tell all my family and friends about the Haven Spa Pool & Hearth."

-Dan

"I truly appreciate our conversation regarding filter care for my spa. I use my hot tub three times per week and (thought) I was taking proper care of it. Your knowledge and kindness are much appreciated!"

-Patrice

"The customer service I get when I go to the Haven Spa Pool & Hearth in Aloha is second to none. I bought my spa there from Keith, who is very sharp and full of valuable information. They test my water on a routine basis and give me a printed analysis of my spa water. They know me by first name... and treat me like a friend. If you are looking for a spa, or just need supplies, I would suggest this place before any other. Go pay them a visit, you will leave with a smile on your face." Excerpt taken from an Insider Pages review.

"Jim and I are so pleased with our purchase of a LA Spa from The Haven Spa Pool & Hearth. Randy is an outstanding sales person, and just an all around fun guy. We continue to purchase all of our supplies from the Haven Spa Pool & Hearth also, just because of the great service we receive. The prices are great, too. Every time we use the hot tub, it’s like a mini vacation. Thanks to everyone at your fabulous store."

-Jim and Selana VanDerAa

"I purchased a used spa from Haven Spa Pool & Hearth and it works wonderful. They answered all of my questions and helped me get it up and running to perfection. The staff was so knowledgeable and taught me how to maintain my water chemicals to keep it running in top notch condition. It's like sitting in Heaven. Thank you Haven Spa Pool & Hearth and all of the employees that took the time to work with me!"

-Linda

"We spent a lot of time and effort for the remodel of our backyard and I would say that choosing the spa at the Haven Spa Pool & Hearth in Clackamas, getting it delivered, and having it all set up went more smoothly than any of the other projects. The staff is professional, knowledgeable, and not the least bit pushy. They simply seem to believe in the products they sell. They were there to help after the sale too. I have made many calls to them about trivial issues (probably to them at least) and whoever answers the phone is always nice and understanding. They know their water chemistry too. Now if I could just get landscape guy to do this good of a job!"

- Citysearch.com user review

"Spent long and laborious days looking for a hot tub, and then I happened upon the Haven Spa Pool & Hearth! Their customer service and expertise were impeccable. They took the pain out of making this important decision for me and my family. I would highly recommend them to anyone who is considering the purchase of a spa or pool."

- PDX Robert